Privacy Policy – Personal Data Protection for dg14 Malaysia Members

1. Introduction – dg14's Privacy Commitment

Dg14 ("we", "Platform" or "dg14.my") is the owner and operator of the dg14.my website and all associated services. As an online casino platform serving over 500,000 registered members across Malaysia, we understand the trust you place in us when you provide personal information during registration and while using dg14's services.

This Privacy Policy is an official document that transparently explains how dg14 collects, stores, processes, uses, and protects your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We believe transparency is the foundation of a healthy, long-term relationship between a platform and its users — which is why we have written this policy in plain language that all Malaysians can understand, rather than confusing legal jargon.

This Privacy Policy applies to all information you provide during registration, while using the platform, when dealing with the dg14 customer support team, and when making financial transactions via Malaysian local payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others.

2. Personal Data We Collect

Dg14 collects your personal data from various sources when you use our platform. We only collect data that is strictly necessary and serves a clear, legitimate purpose. The following are the categories of data we may collect:

A. Data You Provide Directly

• Registration Information: Full name, Malaysian phone number, email address, and password (stored as an unreadable hash)
• Identity Verification Information: A copy of your MyKad or other identity document requested during the KYC (Know Your Customer) process for withdrawals exceeding a certain threshold
• Payment Information: E-wallet phone numbers (Touch 'n Go, GrabPay, Boost, ShopeePay) and bank account numbers for DuitNow or FPX — stored with full encryption
• Support Communications: Live chat transcripts, email correspondence, and any information you share with the dg14 customer support team

B. Automatically Collected Data

• Device & Browser Data: Device type, operating system, browser type, screen size, and language settings — used to optimise how the dg14 platform displays on your device
• Connection Data: IP address, internet service provider (ISP) and network information — used for security and fraud detection
• Platform Activity Data: Login records, session duration, games played, bet amounts, and transaction history — required to deliver our services and comply with regulatory obligations
• Cookie Data: Information stored in your browser's cookies to ensure a better user experience — see Section 6 for further details

3. How dg14 Uses Your Personal Data

Every piece of data we collect serves a clear and legitimate purpose. dg14 does not use your data for any other purpose without informing you first. The following are the primary ways in which we use your personal data:

• Account Management: To create, verify, and manage your dg14 account. This includes the secure login process, two-factor authentication, and password recovery.
• Financial Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, and to process withdrawal of winnings to your registered account.
• Gaming Services Provision: To give you access to over 200 games on dg14, including online slots, Live Casino, fishing games, and table games.
• Security & Fraud Prevention: To detect suspicious activity and prevent money laundering, identity fraud and platform abuse. This is a legal obligation that dg14 is required to comply with.
• Service Communications: To send you important account-related notifications, such as deposit confirmations, withdrawal alerts, security notices, and critical terms updates.
• Customer Support: To assist you in resolving any issues related to your account, transactions or gaming experience on dg14 via live chat or email.
• Platform Improvements: To analyse usage patterns at an aggregated (not individual) level in order to improve dg14's interface design, platform speed, and overall user experience.
• Legal Compliance: To meet reporting obligations required by Malaysian authorities, including anti-money laundering (AML) obligations and KYC requirements.
• Marketing Communications (With Consent): To send promotional information, bonus offers and the latest dg14 news — only where you have given your explicit consent. You may withdraw this consent at any time.

4. Data Sharing & Disclosure

Dg14 does not sell, rent, or trade your personal data to any third party for their commercial gain. This is an absolute policy we uphold without exception. However, there are limited circumstances in which dg14 may share your data with other parties for legitimate reasons:

Circumstances That Permit Data Sharing

• Technical Service Providers: dg14 works with a number of third-party technical service providers, including cloud infrastructure providers, payment gateway providers, and security software providers. These providers may only access the data necessary to carry out their specific functions and are bound by strict confidentiality agreements that prohibit the use of your data for any other purpose.
• Game Providers: To provide access to certain games on dg14, minimal technical information may be shared with certified third-party game providers. These providers have undergone rigorous security assessments and are bound by comprehensive data protection agreements.
• Legal Requirements: dg14 will disclose personal data if required by a court order, directive from Malaysian authorities, anti-money laundering obligations or any applicable Malaysian law. In such situations, we will endeavour to notify you where permitted by law.
• dg14 Rights Protection: dg14 may disclose data as necessary to enforce its Terms & Conditions, investigate fraud, protect the security of the platform, or defend itself in legal proceedings.
• With Your Consent: In certain situations not covered above, dg14 will seek your explicit consent before sharing any of your personal data with third parties.

5. Data Retention & Security Measures

Dg14 takes data security extremely seriously. We have invested in internationally certified security infrastructure to ensure your personal data is protected at all times — both in transit and at rest on our servers.

Technical Security Measures

• Data Encryption in Transit: All communications between your browser and dg14's servers use TLS 1.3 with AES-256 encryption — the same standard employed by Malaysia's leading banking institutions.
• Data Encryption at Rest: Sensitive data such as payment information and identification documents are stored in encrypted format using the latest encryption algorithms on servers protected by multiple layers of security.
• Strict Access Controls: Only dg14 staff with a legitimate operational need may access personal data — and only the data required for their specific role. All access is logged and monitored automatically.
• 24/7 Threat Monitoring: dg14's security team continuously monitors system activity to detect and respond swiftly to any cyber threats, including intrusion attempts and attacks.
• Regular Penetration Testing: dg14 conducts regular penetration testing carried out by accredited independent cybersecurity firms to identify and address any security vulnerabilities before they can be exploited.
• Secure Data Backups: Data backups are performed on a regular basis and stored at separate locations with full encryption, ensuring service continuity and data recovery in the event of a disaster.

Data Retention Period

Dg14 retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. After you voluntarily close your account, we will delete or anonymise your personal data within 90 days, unless:

• Malaysian law requires us to retain records for longer periods (e.g. financial transaction records must be kept for AML purposes)
• There is an ongoing dispute or investigation involving the account in question
• There is a separate legal or regulatory requirement that prevents immediate deletion

6. Cookies & Tracking Technologies

Dg14 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit a website. They help dg14 remember your preferences and improve the platform's functionality.

Types of Cookies Used by dg14

7. Your Privacy Rights as a dg14 Member

As a dg14 member and as an individual protected under Malaysia's PDPA 2010, you have the following rights with respect to your personal data. dg14 is committed to respecting and facilitating the exercise of these rights:

8. Protection of Children's Data

The dg14 platform is strictly for individuals aged 18 and above. dg14 does not knowingly collect, store, or process any personal data from individuals under the age of 18. This is not merely a privacy policy — it is part of our responsible gaming commitment, which we uphold strictly.

Dg14 employs age verification procedures during registration to ensure minors cannot access the platform. If you come across evidence that an underage individual has used dg14, please notify us immediately at [email protected]. dg14 will take prompt action to investigate and ensure compliance with this age restriction.

Should dg14 discover that personal data has been inadvertently collected from individuals under the age of 18, we will take immediate steps to delete that data and close the account in question without delay.

9. Changes to This Privacy Policy

The technology industry and legal landscape are constantly evolving — and dg14's Privacy Policy may need to be updated from time to time to reflect changes in our operational practices, new legal requirements or improved data protection technologies.

When we make significant changes to this Privacy Policy, dg14 will:

• Updating the "Last Updated" date at the top of this document
• Sending email notifications to all active registered members regarding the changes
• Displaying a prominent notice on the dg14.my homepage for a specified period before the changes take effect
• For highly significant changes, seeking re-consent from members before the changes take effect

Continued use of the dg14 platform after a change notice has been published will be considered acceptance of the updated Privacy Policy. If you disagree with any changes made, you have the right to close your dg14 account and request deletion of your personal data.

10. Contact dg14's Privacy Officer

Dg14 has appointed a Privacy Officer responsible for ensuring compliance with Malaysia's PDPA 2010 and for handling all privacy-related enquiries and requests from members. If you have any questions, concerns, or complaints regarding how dg14 manages your personal data, please reach us through the following channels:

When contacting us regarding a privacy matter, please clearly state the nature of your request (e.g. data access, correction, deletion or complaint) and provide sufficient information for us to verify your identity securely. This is to protect you from any unauthorised party attempting to access your data.

If you have contacted dg14's Privacy Officer and remain unsatisfied with how your complaint was handled, you have the right to file a formal complaint with Department of Personal Data Protection (JPDP) Malaysia which is the data protection regulatory body under Malaysia's Ministry of Communications and Digital.